Make prepaid packages easier to manage for your business, staff and customers.
Let customers access their package details anytime, give authorised staff a simple way to record
redemptions, and keep every session accounted for. No paper cards, no manual tracking, no unnecessary
hassle.
DIGI CardFolio acts solely as the technology platform facilitating the purchase and redemption of this
package. All transactions are conducted directly between the retailer and purchaser.
The retailer is solely responsible for the package’s terms, availability, redemption, fulfilment,
cancellations, refunds, and any related claims or disputes.
To the fullest extent permitted by applicable law, DIGI CardFolio assumes no responsibility or liability for
the retailer’s products, services, obligations, or failure to fulfil the package.
Prepaid Session Card FAQ
What is the difference between Package Manager and Package Wallet?
Package Manager helps businesses create, sell and manage prepaid service packages,
including tracking session usage and redemptions.
Package Wallet lets customers store and access their purchased prepaid package cards in
one convenient place.
Who can use Package Manager?
Package Manager is available to businesses subscribed to BIZ or Corp Premium plans.
Authorised staff under these accounts can also access Package Manager according to the permissions
assigned by their business administrator.
Is Package Wallet free to use?
Yes! Package Wallet is available to all DIGI CardFolio accounts, including free BASIC accounts.
Customers can store and easily access their purchased prepaid package cards without needing a paid
subscription.
How is a prepaid package different from a loyalty stamp card?
A prepaid package is purchased upfront and redeemed over multiple visits. For example, a
customer buys 10 haircut sessions and uses one each visit.
A loyalty stamp card rewards customers for repeat purchases or visits. For example, a
customer earns one stamp per purchase and receives a reward after collecting 10 stamps.
DIGI CardFolio supports both through Package Manager and Retailer Campaign, respectively.
How do customers access their prepaid package cards?
Customers can access their prepaid package cards through Package Wallet in their DIGI CardFolio account.
This makes it easy to retrieve their package details and check their remaining sessions without keeping a
physical card.
Can businesses set their own package prices, sessions and expiry dates?
Yes. Businesses can configure their packages, including the number of sessions, pricing, validity period
and applicable terms.
Each business remains responsible for ensuring that its package conditions are clearly communicated to
customers.
Who is responsible for refunds, cancellations and service fulfilment?
Think of DIGI CardFolio like a printing shop that produces package cards for businesses, except the cards
are digital, with added tools to track and manage redemptions.
Just as a printing shop isn't responsible for the services printed on a voucher,
DIGI CardFolio isn't responsible for the services offered through its digital package cards.
The retailer remains responsible for package pricing, availability, fulfilment, expiry, cancellations,
refunds and customer support. DIGI CardFolio provides the technology platform, not the services being
sold.
Can I try Package Manager before getting started?
Book a virtual demo with us! We'll show you how Package Manager works and answer your
questions.
Ready to try it yourself? Sign up for a monthly BIZ plan and experience the features
firsthand. No long-term commitment, if it isn't right for your business, you can cancel anytime.